Benefits of Service Desk Outsourcing
When you outsource your service desk to Ascend UAE, you can enjoy the following benefits:
Welcome to Ascend UAE
Your IT Service Desk Outsourcing Partner
At Ascend UAE, we understand that businesses need a reliable and efficient IT support function to operate smoothly. However, managing an in-house service desk can be challenging, especially for small and medium-sized enterprises (SMEs) that may not have the resources to hire a dedicated IT support team.
That's where service desk outsourcing comes in - by outsourcing your IT service desk to experts like us, you can benefit from cost-effective and high-quality support services while focusing on your core business activities.
Reduced costs:
By outsourcing your IT support function, you can save on the costs of hiring
and training an in-house team. Our service desk outsourcing services are competitively priced,
and we offer flexible pricing models to suit your business needs.
and training an in-house team. Our service desk outsourcing services are competitively priced,
and we offer flexible pricing models to suit your business needs.
Increased efficiency:
Our expert team uses proven methodologies and tools to deliver IT
support services efficiently and effectively. We prioritize incident management, problem management, request management, change management, and knowledge management to ensure fast and accurate resolution of IT issues.
support services efficiently and effectively. We prioritize incident management, problem management, request management, change management, and knowledge management to ensure fast and accurate resolution of IT issues.
Improved service quality:
With Ascend UAE as your service desk outsourcing partner, you can
benefit from our team's extensive experience and certifications. We use ITIL best practices and adhere to strict service level agreements (SLAs) to deliver high-quality service.
benefit from our team's extensive experience and certifications. We use ITIL best practices and adhere to strict service level agreements (SLAs) to deliver high-quality service.
Enterprise Service Management
Our customer-centric approach ensures that we understand
your business requirements and deliver IT support services that meet your specific needs. We provide multilingual support, chat support, remote support, and self-service options to enhance customer satisfaction and user experience.
your business requirements and deliver IT support services that meet your specific needs. We provide multilingual support, chat support, remote support, and self-service options to enhance customer satisfaction and user experience.
Our Approach
At Ascend UAE, we have a dedicated team of IT experts certified in ITIL, Microsoft, and other industry-standard certifications. We use a collaborative approach to service desk outsourcing that involves:
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Understanding your business needs and IT support requirements
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Designing a tailored service desk outsourcing solution
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Delivering high-quality IT support services that align with your business goals
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Continuously improving our service delivery through regular performance monitoring and feedback
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Service Offerings
We offer a comprehensive range of service desk outsourcing services, including:
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Incident management
We provide 24/7 IT support services for incident management to ensure that your business operations run smoothly.
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Problem management
We use ITIL methodologies to identify, diagnose, and resolve IT problems, ensuring that they don't recur.
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Request management
We handle all IT service requests, such as hardware and software procurement, password resets, and account management.
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Change management
We ensure that all changes to your IT infrastructure are managed and implemented effectively to minimize downtime and disruption.
Knowledge management: We maintain a comprehensive knowledge base that helps us resolve IT issues quickly and accurately, and empowers your employees with self-service options.
Industry Expertise
At Ascend UAE, we have extensive experience in providing service desk outsourcing services to businesses in various industries, including healthcare, education, retail, hospitality, and finance. We understand the unique IT support requirements of each industry and can provide tailored solutions to meet your business needs.
Why Choose Ascend UAE
At Ascend UAE, we have extensive experience in providing service desk outsourcing services to businesses in various industries, including healthcare, education, retail, hospitality, and finance. We understand the unique IT support requirements of each industry and can provide tailored solutions to meet your business needs.
01
Expertise
Our team of certified IT professionals has extensive experience in providing IT support services, ensuring that you receive the highest quality of service.
02
Service quality:
We adhere to strict SLAs and use ITIL best practices to deliver efficient and
effective IT support services.
03
Card processing
Our customer-centric approach ensures that we understand your
business needs and deliver services that meet your specific requirements, enhancing